Contact information
1. Primary Contact Channels
We offer multiple dedicated support channels to ensure your inquiries are handled promptly by our specialist support staff:
Customer Care Email
Email: [email protected]
For order updates, product inquiries, address changes, and general support.
E-Commerce Platform
Website: nkpkkh-r3.myshopify.com
Visit our online storefront to place orders, view digital catalog items, and access live order status tracking.
Corporate Office
Company: Lionheart Iii Corp
Address: 4128 Ne 2nd Avenue, Miami, FL 33137, USA
Specialized Product Inquiries
For studio supply bulk orders, institutional purchases, or custom art tool requests, reach out via email.
2. Operating Hours & Expected Response Times
Our team monitors customer inquiries continuously during standard business hours to ensure swift resolution:
| Department / Service | Operating Hours (EST) | Target Response Window |
|---|---|---|
| Customer Support Email | Monday – Friday: 9:00 AM – 6:00 PM EST | Within 24 Business Hours |
| Order Modifications / Cancellation | Monday – Friday: 9:00 AM – 2:00 PM EST | Priority Handling (Under 2 Hours) |
| Wholesale & Bulk Studio Supplies | Monday – Thursday: 10:00 AM – 4:00 PM EST | 1 to 2 Business Days |
| Weekend & Holiday Inquiries | Closed (Recorded for Next Business Day) | First Operating Hours Monday |
3. Product Guidance & Studio Assistance
Our customer service personnel possess deep knowledge of fine art supplies and studio equipment. You can reach out to us for specialized advice regarding:
- Wooden Drawing Boards & Drafting Panels: Inquiries regarding timber species, surface treatments, edge beveling, and mounting compatibility.
- Fine Art Mixing Palettes: Recommendations on ergonomics, thumbhole sizing, easy-clean finishes for oil paints, and acrylic mixing surfaces.
- Artist Sketchbooks & Pads: Details regarding paper weight (GSM), grain tooth texture, acid-free longevity, and dry/wet medium suitability.