At Lionheart Iii Corp (`nkpkkh-r3.myshopify.com`), we take great pride in equipping artists, illustrators, and creators with premium studio tools. From fine-grained wooden drawing boards and ergonomic mixing palettes to acid-free sketchbook pads, our art supplies are curated to support your creative journey. If an item does not meet your expectations, our dedicated return policy ensures a smooth and transparent return process.
1. Overview & Standard Return Window
We offer a 30-day return policy for eligible items purchased through our online storefront. You have 30 calendar days from the date your order is marked as delivered by the shipping carrier to initiate a return request.
30-Day Return Window
Return requests must be logged within 30 days of physical delivery to qualify for store credit or original payment refund.
Original Condition Required
Art supplies must be unused, unwashed, and free of paint residues, ink stains, charcoal marks, or surface scratches.
Proof of Purchase
All returns require a valid Order ID number and purchase confirmation receipt sent to our support desk.
Support Desk
Contact [email protected] to receive a Return Merchandise Authorization (RMA) prior to shipping.
2. Specific Eligibility Criteria for Fine Art Supplies
Because delicate paper grains, finished wood surfaces, and palette materials require careful preservation, specific conditions apply depending on the item category:
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Wooden Drawing Boards & Panels: Must remain unmarred without graphite scratches, tape marks, sealant damage, or corner impacts. Wooden products must be returned in their original protective cardboard casing or bubble wrap.
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Paint Palettes (Acrylic, Wood, Ceramic, or Glass): Must be completely free of paint pigments, solvents, oils, or washing residues. Protective films (if applicable) must remain intact.
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Sketchbooks & Paper Pads: Shrink-wrap packaging or protective corner sleeves must remain unopened. Sketchbooks with torn, missing, or drawn-upon pages cannot be accepted for safety and resale standards.
3. Non-Returnable & Ineligible Items
To maintain product integrity across our fine art catalogue, the following types of items cannot be returned:
| Category |
Ineligibility Reason & Conditions |
| Used or Stained Art Supplies |
Any palette with paint residue or drawing board with pencil lines, tape adhesive, or varnish marks. |
| Unwrapped Sketchbooks |
Paper pads or bound sketchbooks with broken protective seals or missing pages. |
| Custom / Personalized Items |
Custom-engraved wooden drawing boards or tailored art kit bundles explicitly designated as non-returnable. |
| Clearance & Final Sale |
Items purchased from the "Final Sale" or "Clearance" sections of our online store. |
4. Step-by-Step Return Procedure
To ensure efficient processing and prevent lost shipments, please follow our structured step-by-step return protocol:
Return Authorization Process
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Step 1 - Request RMA: Email [email protected] with your Order Number, photos of the items in their original packaging, and the reason for your return.
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Step 2 - Receive Instructions: Our support team will review your claim and issue an official Return Merchandise Authorization (RMA) with designated return shipping warehouse details.
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Step 3 - Protective Packaging: Securely wrap wooden boards and sketchbooks in rigid packaging to prevent edge bending or corner crushed during transit.
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Step 4 - Dispatch Package: Send the package via a trackable carrier service (USPS, UPS, or FedEx) and provide the tracking number to our support desk.
5. Shipping Costs & Restocking Fees
Responsibility for return shipping fees depends on the primary reason for the return request:
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Customer Preference Returns: If returning an item due to change of mind, size mismatch, or accidental order, the buyer is responsible for round-trip shipping costs.
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Defective, Damaged, or Incorrect Deliveries: If you receive a damaged drawing board, misprinted sketchbook, or incorrect item, Lionheart Iii Corp will provide a pre-paid shipping return label at no cost to you.
6. Damaged in Transit, Defects, & Natural Materials
We carefully inspect drawing boards and art papers before dispatch. However, damage can occasionally occur during shipping:
| Issue Type |
Resolution Policy |
| Transit Damage |
Report within 48 hours of delivery with photos of exterior packaging damage and damaged art supplies for immediate replacement. |
| Natural Wood Grain |
Natural variations in wood grain, knot patterns, or shade on drawing boards are characteristic of natural timber and are not defects. |
| Defective Binding / Paper |
If a sketchbook exhibits page detachment or manufacturing defects upon opening, we offer a free replacement or full refund. |
7. Inspection & Refund Issuance Timelines
Upon receipt of your returned package at our fulfillment center, our team conducts a thorough physical inspection within 3 to 5 business days.
Once approved, your refund will be processed back to your original payment method. Please allow 5 to 10 business days for your financial institution or credit card provider to post the funds to your account statement.
8. Official Corporate & Customer Support Information
For questions regarding this Return and Refund Policy, or to submit a return inquiry, please reach out to our corporate office:
Corporate Headquarters & Support Contact
Company Name: Lionheart Iii Corp
Corporate Address: 4128 Ne 2nd Avenue, Miami, FL 33137, USA
Online Store Domain: nkpkkh-r3.myshopify.com
Specialty Line: Art Palettes, Wooden Drawing Boards, Fine Art Sketchbooks
